KaiserAir Aviation Management and Jet Charter
  • Home
  • Charter
  • FBOs
    • Oakland (OAK)
    • Santa Rosa (STS)
    • Service Request
  • Airlines
    • Airlines (121) >
      • Private 737 Airlines
      • traveler_information
      • Master Charter Terms/Conditions of Carriage
  • Aircraft Management
    • Flight Operations
  • Maintenance
    • MxServices >
      • FANs
    • Aircraft Cleaning
    • Wheel & Brake
    • Battery
    • Avionics
  • About KaiserAir
    • Executive Team
    • Contact
    • Careers
  • Charter

PETS & SERVICE ANIMALS

D.O.T. service animal INFORMATION
Passengers with Service Animals [14CFR §382] (Forms Required)
 A service animal is trained to perform functions to assist a qualified individual with a disability. These animals will be allowed to accompany the customer in the passenger cabin.  Evidence that an animal is a service animal includes identifiers such as identification cards, other written documentation, presence of harnesses, tags, or the credible verbal assurances of a qualified individual with a disability using the animal.

1)  Whenever possible, a window seat is recommended for any customer with a service animal. This is to minimize blocking of an aisle in the event of an emergency evacuation. THE ANIMAL MUST NOT BLOCK THE AISLE.

2)  A service animal is trained to perform functions to assist a qualified individual with a disability. These animals will be allowed to accompany the customer in the passenger cabin. Evidence that an animal is a service animal includes identifiers such as identification cards, other written documentation, presence of harnesses, tags, or the credible verbal assurances of a qualified individual with a disability using the animal.

3)  Service animals are permitted to accompany a qualified individual with a disability in any seat in which the person sits, unless the animal obstructs an aisle or other area that must remain unobstructed in order to facilitate an emergency evacuation or comply with FAA regulations.

4) Owners of service animals that cannot be accommodated at the seat location of the qualified individual with a disability whom the animal is accompanying will be offered the opportunity to move with the animal to a seat location in the same class of service.

5) Service animals of similar size and weight to that of a lap-held child (2 years old or approximately 35 lbs.) are permitted to be held on the owners lap. Larger service animals must be placed on the floor near the master’s feet to not obstruct egress of other passengers. A window/bulkhead seat is preferred.

6) A single passenger is permitted to bring up to two service animals on any one flight.

7)  Travelers are required to fill out a U.S. Department of Transportation Service Animal Air Transportation Form prior to every flight. See Forms for instructions.

8)  An additional DOT Service Animal Air Transportation relief form shall be required when flight time is scheduled to exceed 8 hours.

9) KAI will not refuse the transport of a service animal based solely on breed or generalized physical type, as distinct from an individualized assessment of the animals behavior and health.

10)  Service animals “in training” do not qualify under this section because their status indicates that they have not yet made the legal definition of a service animal.

11) KAI on board amenities such as blankets, pillows, or tableware are not permitted to be used by owners for use with their service animals.
DOT SERVICE ANIMAL AIR TRANSPORTATION FORM
DOT SERVICE ANIMAL RELIEF ATTESTATION FORM
Behavior of Service Animals 
 1) Service animals are trained to behave properly in public settings.  For example, a properly trained guide dog will remain at its owner’s feet.  It does not run freely around an aircraft or an airport gate area, bark or growl repeatedly at other persons on the aircraft, bite or jump on people, or urinate/defecate in the cabin or gate area. 

 2) An animal that engages in such disruptive behavior shows that it has not been successfully trained to function as a service animal in public settings.  Therefore, KAI is not required to treat it as a service animal, even if the animal performs an assistive function for a passenger with a disability or is necessary for a passenger’s well being. ​
Pets in the Cabin
Small pets must be in a designated pet carrier provided by the passenger. Large pets must be in a designated kennel provided by KaiserAir, Inc. No pet may be removed from the carrier anytime after the main cabin door is closed.

Pet Carriers must fit:
  • Under the seat
  • In the overhead bin (empty) 
  • Secured to an available window seat where it may not block access to any emergency exit. This seat MUST be arranged in advance when making your reservation
Kennels: 
  • Kennels must be secured in the cabin in an approved location
  • NO passengers may be seated in the Cabin Location occupied by a kennel.
Emotional Support Animals (Form Required)
Emotional Support Animals (ESA'S) are limited to dogs whose owners submit KaiserAir's ESA Air Transportation Form attesting to their animals health, training and behavior.

Conditions
  • Completed forms must be accurate, current and submitted for every trip.
  • The Emotional Support Animal  must stay at the passengers feet or on the passengers lap.
  • Animal must not occupy a seat or use any KAI provided blankets or pillows.
  • Pets in the Cabin & Emotional Support animals are considered Carry-On Baggage and must be stowed properly in the event of an emergency. Passengers are not permitted to evacuate with their carryon baggage.​ 
ESA TRANSPORTATION FORM
Importing Animals to Hawaii
Hawaii has strict importing regulations for animals.
CLICK HERE: IMPORTING ANIMALS TO HAWAII FROM THE U.S. MAINLAND
 
KaiserAir - Oakland Jet Center    
(510) 569-9622
oak@kaiserair.com
FAX: (510) 255-5017
8735 Earhart Road
Oakland, CA  94621 - 4547

ARINC:
 129.750


KaiserAir - Santa Rosa Jet Center  
(707) 528-7400
customerservice@kaiserari.com
2240 Airport Boulevard
Santa Rosa, CA, 95403 - 1003

ARINC:  
129.750
Schedule a Charter

​Tarmac Delay Plan

Authority to Refuse Transportation
Contact KaiserAir: 1-800-JET-2OAK (800-538-2625)
  • Home
  • Charter
  • FBOs
    • Oakland (OAK)
    • Santa Rosa (STS)
    • Service Request
  • Airlines
    • Airlines (121) >
      • Private 737 Airlines
      • traveler_information
      • Master Charter Terms/Conditions of Carriage
  • Aircraft Management
    • Flight Operations
  • Maintenance
    • MxServices >
      • FANs
    • Aircraft Cleaning
    • Wheel & Brake
    • Battery
    • Avionics
  • About KaiserAir
    • Executive Team
    • Contact
    • Careers
  • Charter