Passengers with Service Animals [14CFR §382]
A service animal is trained to perform functions to assist a qualified individual with a disability. These animals will be allowed to accompany the customer in the passenger cabin. Evidence that an animal is a service animal includes identifiers such as identification cards, other written documentation, presence of harnesses, tags, or the credible verbal assurances of a qualified individual with a disability using the animal.
1) Service animals are permitted to accompany a qualified individual with a disability in any seat in which the person sits, unless the animal obstructs an aisle or other area that must remain unobstructed in order to facilitate an emergency evacuation or comply with FAA regulations.
2) Owners of service animals that cannot be accommodated at the seat location of the qualified individual with a disability whom the animal is accompanying will be offered the opportunity to move with the animal to a seat location in the same class of service.
3) Service animals of similar size and weight to that of a lap-held child (2 years old or approximately 35 lbs.) are permitted to be held on the owners lap. Larger service animals must be placed on the floor near the masters feet as to not obstruct egress to other passengers. A window or bulkhead seat is preferred.
4) A single passenger legitimately may have two or more service animals. In these circumstances, KAI will make every reasonable effort to accommodate them in the cabin. This may include permitting the passenger to purchase a second seat.
5) KAI is not required to transport unusual service animals that pose an unavoidable safety and/or public health concern such as snakes and other reptiles, ferrets, rodents and spiders.
6) Unusual animals such as miniature horses, pigs and monkeys will be evaluated on a case-by-case basis. The animals size, weight, state and foreign country restrictions, and whether or not the animal would pose a direct threat to the health and safety of others, or cause a significant disruption in cabin service will be taken into consideration. If none of these factors apply, the animal may accompany the passenger in the cabin.
7) Service animals “in training” do not qualify under this section because their status indicates that they have not yet made the legal definition of a service animal.
8) KAI on board amenities such as blankets, pillows, or tableware are not permitted to be used by owners for use with their service animals.
B. Behavior of Service Animals
1) Service animals are trained to behave properly in public settings. For example, a properly trained guide dog will remain at its owner’s feet. It does not run freely around an aircraft or an airport gate area, bark or growl repeatedly at other persons on the aircraft, bite or jump on people, or urinate/defecate in the cabin or gate area.
2) An animal that engages in such disruptive behavior shows that it has not been successfully trained to function as a service animal in public settings. Therefore, KAI is not required to treat it as a service animal, even if the animal performs an assistive function for a passenger with a disability or is necessary for a passenger’s well being.
C. Emotional Support Animals
Animals in this category are considered service animals, however, KAI may require current documentation (i.e., not more than one year old, on letterhead) from a mental health professional (e.g., psychiatrist, psychologist, licensed clinical social worker, including a medical doctor specifically treating the passenger's mental or emotional disability) stating the following:
1) Documentation will include a statement that:
Pets In The Cabin
Small animals must be in a designated pet carrier provided by the passenger. Large animals must be in a designated pet carrier provided by KAI. No animal may be removed from the carrier anytime after the main cabin door is closed.
A. Placement: Carriers must fit:
1) Under the seat
2) In the overhead bin
3) Secured to an available window seat where it may not block access to any emergency exit. This seat MUST be arranged in advance with passenger scheduling.
4) Large carriers must be secured to the floor via Administrator approved tie-down devices (labeled as such) and are normally located in front of seats 1C and 1D.
B. It is the passengers responsibility to know the destination regulations and requirements for the importation of live animals.
C. Limitations do not apply to service animals, or dogs trained for law enforcement and accompanying an officer. These animals must be harnessed at their master’s feet. The dog may not occupy any seat or block access to any aisle.
D. No live pets will be carried in the cargo hold.
E. No more than three (3) pets of any type may be carried on a single flight.
F. A kennel may be used as long as it is stowed properly under the seat directly in front of the passenger (pet must travel with passenger), or on the floor of row 1 not to exceed the floor loading limitations of 41lbs/sq inch and/or 100lbs/sq foot. Pets must be confined to the kennel during flight and cannot be stowed in exit row seating. Pets must be at least 8 weeks old and not be dangerous or offensive to passengers. Pets will not be carried on international flights.
A service animal is trained to perform functions to assist a qualified individual with a disability. These animals will be allowed to accompany the customer in the passenger cabin. Evidence that an animal is a service animal includes identifiers such as identification cards, other written documentation, presence of harnesses, tags, or the credible verbal assurances of a qualified individual with a disability using the animal.
1) Service animals are permitted to accompany a qualified individual with a disability in any seat in which the person sits, unless the animal obstructs an aisle or other area that must remain unobstructed in order to facilitate an emergency evacuation or comply with FAA regulations.
2) Owners of service animals that cannot be accommodated at the seat location of the qualified individual with a disability whom the animal is accompanying will be offered the opportunity to move with the animal to a seat location in the same class of service.
3) Service animals of similar size and weight to that of a lap-held child (2 years old or approximately 35 lbs.) are permitted to be held on the owners lap. Larger service animals must be placed on the floor near the masters feet as to not obstruct egress to other passengers. A window or bulkhead seat is preferred.
4) A single passenger legitimately may have two or more service animals. In these circumstances, KAI will make every reasonable effort to accommodate them in the cabin. This may include permitting the passenger to purchase a second seat.
5) KAI is not required to transport unusual service animals that pose an unavoidable safety and/or public health concern such as snakes and other reptiles, ferrets, rodents and spiders.
6) Unusual animals such as miniature horses, pigs and monkeys will be evaluated on a case-by-case basis. The animals size, weight, state and foreign country restrictions, and whether or not the animal would pose a direct threat to the health and safety of others, or cause a significant disruption in cabin service will be taken into consideration. If none of these factors apply, the animal may accompany the passenger in the cabin.
7) Service animals “in training” do not qualify under this section because their status indicates that they have not yet made the legal definition of a service animal.
8) KAI on board amenities such as blankets, pillows, or tableware are not permitted to be used by owners for use with their service animals.
B. Behavior of Service Animals
1) Service animals are trained to behave properly in public settings. For example, a properly trained guide dog will remain at its owner’s feet. It does not run freely around an aircraft or an airport gate area, bark or growl repeatedly at other persons on the aircraft, bite or jump on people, or urinate/defecate in the cabin or gate area.
2) An animal that engages in such disruptive behavior shows that it has not been successfully trained to function as a service animal in public settings. Therefore, KAI is not required to treat it as a service animal, even if the animal performs an assistive function for a passenger with a disability or is necessary for a passenger’s well being.
C. Emotional Support Animals
Animals in this category are considered service animals, however, KAI may require current documentation (i.e., not more than one year old, on letterhead) from a mental health professional (e.g., psychiatrist, psychologist, licensed clinical social worker, including a medical doctor specifically treating the passenger's mental or emotional disability) stating the following:
1) Documentation will include a statement that:
- The passenger has a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders—Fourth Edition (DSM IV);
- The passenger needs the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at the passenger's destination;
- The individual providing the assessment is a licensed mental health professional, and the passenger is under his or her professional care; and
- The date and type of the mental health professional's license and the state or other jurisdiction in which it was issued.
Pets In The Cabin
Small animals must be in a designated pet carrier provided by the passenger. Large animals must be in a designated pet carrier provided by KAI. No animal may be removed from the carrier anytime after the main cabin door is closed.
A. Placement: Carriers must fit:
1) Under the seat
2) In the overhead bin
3) Secured to an available window seat where it may not block access to any emergency exit. This seat MUST be arranged in advance with passenger scheduling.
4) Large carriers must be secured to the floor via Administrator approved tie-down devices (labeled as such) and are normally located in front of seats 1C and 1D.
B. It is the passengers responsibility to know the destination regulations and requirements for the importation of live animals.
C. Limitations do not apply to service animals, or dogs trained for law enforcement and accompanying an officer. These animals must be harnessed at their master’s feet. The dog may not occupy any seat or block access to any aisle.
D. No live pets will be carried in the cargo hold.
E. No more than three (3) pets of any type may be carried on a single flight.
F. A kennel may be used as long as it is stowed properly under the seat directly in front of the passenger (pet must travel with passenger), or on the floor of row 1 not to exceed the floor loading limitations of 41lbs/sq inch and/or 100lbs/sq foot. Pets must be confined to the kennel during flight and cannot be stowed in exit row seating. Pets must be at least 8 weeks old and not be dangerous or offensive to passengers. Pets will not be carried on international flights.
Importing Animals to Hawaii
Hawaii has strict importing regulations for animals.
CLICK HERE TO VIEW THE WEBPAGE ON IMPORTING ANIMALS TO HAWAII
Hawaii has strict importing regulations for animals.
CLICK HERE TO VIEW THE WEBPAGE ON IMPORTING ANIMALS TO HAWAII